1. About Field24

Field24 (Pty) Ltd ("Field24", "we", "us") operates an AI-powered online marketplace that connects buyers ("Buyers") with independent field service technicians and companies ("Providers"). Field24 is a platform intermediary only — we do not employ Providers and are not party to any service agreement between a Buyer and a Provider.

These Terms govern your access to and use of field24.co.za, our APIs, mobile apps and all related services (collectively, the "Platform").

2. Eligibility & Account Registration

• You must be at least 18 years old and legally capable of entering into binding contracts under South African law.
• You must provide accurate, complete and current information during registration.
• You are responsible for maintaining the security of your account credentials. Field24 is not liable for losses arising from unauthorised use of your account.
• One person or business entity may maintain only one account per role (buyer or provider) unless explicitly authorised by Field24.
• Field24 reserves the right to suspend or terminate any account that violates these Terms.

3. Platform Fees

Field24 charges a service fee on completed jobs to sustain and improve the platform.

Party	Fee	When Charged
Provider (Technician / Company)	15% of the agreed job value (incl. VAT)	On escrow release after job approval
Buyer	No additional platform fee	—

The 15% fee is deducted from the Provider's payout. Providers receive 85% of the agreed job price. VAT is charged in accordance with applicable South African tax law. Field24 reserves the right to adjust fee structures with 30 days' notice to active Providers.

4. Job Lifecycle

4.1 Posting a Job (Buyer)

Buyers post job requests describing the required work, location, expected timeframe and budget. Job posts must be accurate, lawful and not misleading.

4.2 Bidding (Provider)

Providers may submit bids or counter-bids on open jobs. A bid constitutes an offer to perform the described work at the quoted price. Providers are responsible for accurately assessing the scope before bidding.

4.3 Acceptance & Escrow

When a Buyer accepts a bid, funds equal to the agreed amount are placed in escrow by Field24. No funds are released to the Provider until the Buyer approves job completion.

4.4 Job Completion & Approval

Upon completing the work, the Provider marks the job as complete. The Buyer must approve or raise a dispute within 72 hours. If no action is taken within 72 hours, the job is automatically approved and escrow is released.

4.5 Escrow Release

On job approval, Field24 releases 85% of the escrowed amount to the Provider's wallet. The 15% platform fee is retained by Field24. Wallet payouts to bank accounts are processed within 2–5 business days.

5. Dispute Resolution

5.1 Raising a Dispute

Either party may raise a formal dispute via the Platform within 72 hours of the Provider marking a job complete. Disputes must include a clear description and supporting evidence (photos, messages, documents).

5.2 Field24 Mediation

Field24's dispute team will review the evidence and may request additional information from both parties. Field24 will issue a binding determination within 5 business days. Determinations may include full release of funds, partial release, or refund.

5.3 Escalation

If either party disagrees with Field24's determination, they may escalate to an independent mediator at their own cost. Field24's obligation is limited to good-faith mediation and shall not exceed the escrowed job amount.

5.4 Chargebacks

Buyers agree not to initiate chargebacks while a dispute is in progress. Fraudulent or bad-faith chargeback requests will result in account suspension.

6. Provider Obligations

• Providers must hold all required licences, certifications and insurance applicable to the work they perform.
• Providers must carry valid public liability insurance. Field24 accepts no liability for damages caused by a Provider's work.
• Providers may not solicit Buyers off-platform to circumvent platform fees for jobs originating on Field24.
• Providers must maintain a professional, respectful standard of conduct at all times.
• Providers must accurately represent their qualifications, experience and availability.

7. Buyer Obligations

• Buyers must provide safe and accessible working conditions for Providers attending on-site.
• Buyers must respond to job completion notifications and dispute requests in a timely manner.
• Buyers may not use the dispute process in bad faith to delay legitimate payments.
• Buyers must pay the agreed amount; no deductions outside the dispute process are permitted.

8. Prohibited Conduct

The following conduct is strictly prohibited on the Platform:

• Posting false, misleading or fraudulent job listings or bids
• Harassment, threats, abusive language or discrimination directed at any user
• Attempting to circumvent the escrow system or defraud another party
• Creating fake reviews or ratings
• Sharing account credentials with third parties
• Attempting to access accounts, data or systems you are not authorised to access
• Using automated bots or scrapers without written permission from Field24
• Any conduct that violates applicable South African law, including the Consumer Protection Act and Electronic Communications and Transactions Act

Violations may result in immediate account suspension, permanent ban, and referral to law enforcement where appropriate.

9. Intellectual Property

All content on the Platform — including software, design, trademarks, logos and written content — is owned by Field24 or licensed to us. You may not reproduce, distribute or create derivative works without our written consent. You retain ownership of any content you upload (job descriptions, photos, documents) but grant Field24 a non-exclusive licence to use it for the purpose of operating the Platform.

10. Limitation of Liability

To the maximum extent permitted by law, Field24's total liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the greater of (a) R 5,000 or (b) the total platform fees paid by you in the 3 months preceding the claim.

Field24 is not liable for indirect, consequential, punitive or special damages, loss of profits, loss of data or business interruption, even if advised of the possibility of such losses.

11. Indemnity

You agree to indemnify and hold harmless Field24, its directors, employees and agents from any claims, damages, liabilities and costs arising from: (a) your use of the Platform; (b) your breach of these Terms; (c) any dispute between you and another user; or (d) your violation of any law or third-party rights.

12. Modifications to the Platform and Terms

Field24 may modify these Terms at any time. Material changes will be communicated via email with at least 14 days' notice. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms. We may also modify, suspend or discontinue any feature of the Platform at any time without liability.

13. Termination

Either party may terminate this agreement at any time by closing the account. Field24 may suspend or terminate your account immediately for breach of these Terms. On termination, outstanding escrow obligations will be resolved in accordance with the dispute resolution process. Provisions that by their nature survive termination (including payment, dispute, IP and indemnity clauses) shall continue to apply.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms that cannot be resolved through the Platform's dispute process shall be subject to the exclusive jurisdiction of the courts of South Africa, with primary jurisdiction in the Gauteng Division of the High Court.

15. Contact Us